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Objective
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I
am driven, goal-oriented, and seeking long-term employment.
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Experience
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WalMart
Denton,
Texas
Electronics
Sales Associate
July
2013-Sept 2014
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Worked multiple departments in almost every location of
the store.
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Provided customers with extensive information about
electronics, computer accessories, video games, movies and books.
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Ensured shelves were stocked with the latest products.
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Trained new employees according to standard operating
procedures.
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24-7
Intouch
Frisco,
Texas
Netflix
Customer Support
Customer
Service Rep II
August
2012- July 2013
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Managed a team to ensure customer satisfaction.
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Provided floor associates with concise quality feedback.
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Maintained consistent customer satisfaction ratings on a
personal level.
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Use of Extensive Knowledgebase to solve customer issues.
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Telvista,
Inc.
Dallas,
Texas
Fios
Technician
May
2011- August 2012
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Handled incoming technical support calls for FiOS tv/phone/internet
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Maintained consistent within acceptable quality
guidelines.
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Dispatched technicians to customers homes.
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Promote long-term goal of customer’s loyalty and
satisfaction.
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GameStop
San
Jose, California
Senior
Game Advisor
December
2009- March 2011
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Ensure Customer satisfaction and maintained inventory
availability
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Extensive knowledge of software and hardware.
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Maintainted current display marketing on a weekly basis.
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Managed 3-5 associates and provided positive feedback.
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GameCrazy
San
Jose, California
Shift
Manager
June
2008-December 2009
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Ensure Customer satisfaction and maintained inventory
availability
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Maintainted current display marketing on a weekly basis.
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Managed 2-3 associates and provided positive feedback.
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Extensive knowledge of software and hardware.
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Education
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G.E.D
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Qualifications
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Proficient in Microsoft Office Suite.
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7 years customer service experience
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3+ years Management experience
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Proficient in Multiple windows platforms, including XP,
Vista and 7
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Affiliations
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11 Year member of the Boy Scouts of America
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Member of the Order of the Arrow
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